TCS managed services include:
• Dedicated "Cloud" Hosting
• Shared Infrastructure "Cloud" Hosting
• Remote Infrastructure Monitoring and Management
• Disaster Recovery & Business Continuity
• 24x7 Help Desk
• Application Management
• Enterprise Outsourcing
• IT Professional Services
Benefits:
The credibility of commercial and government clients lends credence to the power and benefits of TCS's services. Working with TCS:
• Reduces total operating costs: Alleviates the need to provide in-house IT capability and avoids the costly capital investment of doing so.
• Increases IT longevity: Our time-proven methods and services provide long-term, sustainable results.
• Enhances flexibility: Our solutions are adaptable and scalable-they accommodate changing processes and needs.
• Introduces refinement and efficiency: TCS integrates off-the-shelf products and/or customized applications that augment clients' core operations and allows efficiency in managing additional client platforms.
• Provides access to a deep knowledge-base: TCS has subject matter experts in diverse industry-leading technologies. We continuously evaluate enterprise technology solutions, and only adopt those that provide overall performance and value.
• Improves IT risk management: Improves security by placing the development of IT solutions in the hands of experienced security experts.
• Sharpens focus: Allows organizations to concentrate on their core business functions.
• Utilizes best-in-class processes: Our longevity has led to the development of refined processes that best serve clients. One example: our software delivery lifecycle process framework. This tailored approach incorporates an iterative, business-process-driven methodology that delivers and enhances software applications over several phases to allow solutions that continue to evolve over time to meet clients' changing needs.
• Provides assurance: TCS's 24/7 support, along with its proven and reliable technologies and sustainable methodologies, are there when you need them-any time, any day.
View our client case studies for examples of our managed services at work.
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Dedicated "Cloud" Hosting
By delivering enterprise-class computing and support in a "private cloud," TCS offers best-in-class dedicated infrastructure functionality and performance without having clients worry about supporting the underlying hardware or software or concern about technology refresh/replacement costs. Whether the solution includes the entire suite of hardware, software, facilities and support provided as a flat monthly fee (Infrastructure as a Service) or management of client owned infrastructure, TCS can support either or within a hybrid delivery model.
TCS IT Management Services keep business applications, databases, storage devices, and network systems running reliably and securely. They optimally deploy, monitor, and manage core infrastructure through standardization, virtualization, monitoring, automation, and ITIL-based best practices. Services include:
• Managed Infrastructure as a Service (IaaS): Application and Database Hardware/ Software, Data Center Facilities, Core network and security infrastructure, Storage
• Application Hosting
• Nightly and off site backups
• Diverse carrier access
• Disaster Recovery
• Virtualization
Shared Infrastructure "Cloud" Hosting
To reduce total cost of ownership and minimize carbon footprint, TCS multi-tenant managed services allows clients to decouple processing and storage capabilities from physical servers so they can boost server utilization while minimizing power consumption and space requirements. Clients receive best in class hardware, software and support bundled at a low fixed month fee, while making available technology experts on a 24x7 basis.
High levels of security, reliability, performance, customization and service are inherent and clients can scale quickly, while optimizing hardware resources and achieving "pay as you go" billing for services. Hardware, software, skilled technology resources and facilities are bundled at a low fixed monthly fee, allowing business owners to accurately predict IT operations cost while allowing them to focus on their core business. Services include:
• Application and Database Servers
• Custom built Virtual Servers
• Storage Area Network (SAN)/Network Attached Storage (NAS)
• Nightly and off site backups
• Core network infrastructure - Switching, Routers, Firewall, Intrusion Detection Systems, Security Log Analysis
• Software as a Service (SaaS)
• Unified Communications/Voice over IP
• Disaster Recovery/Business Continuity
• Virtual Desktop
• Messaging/Collaboration
• Diverse carrier access
Remote Infrastructure Monitoring and Management (RIMM)
TCS delivers 24x7 remote infrastructure monitoring and management. TCS helps many global enterprises cut down the costs of infrastructure monitoring and management while gaining access to expert skill sets. The EOC utilizes industry leading monitoring and management tools to proactively manage remote client environments including, but not limited to servers, applications, network infrastructure, and storage appliances. System alerts and events are analyzed and remediated 24x7 so client resources can focus on their core business functions. TCS remote proactive monitoring service helps to maximize performance, reduce mean time to respond, and decrease downtime. Services include:
• Redundant 24x7 Enterprise Operations Center (NOC)
• Servers
• Virtualized Environments
• Network Infrastructure - Hardware, Carrier management, WAN Acceleration
• Storage Appliances
• Security Systems
• Applications
Disaster Recovery & Business Continuity
TCS designs and implements full disaster recovery and business continuity solutions, with a focus to provide the infrastructure necessary for businesses to restore their critical IT systems and processes after a disaster. Many organizations have more than one disaster recovery strategy in place because different business processes have different costs and service level agreements. For many organizations, the availability of a low-cost, managed disaster recovery facility enables a recovery site strategy without the associated costs of a dedicated secondary site and operational expenses.
TCS offers a range of disaster recovery and business continuity managed services customized to cost-effectively meet the individual requirements of organizations. While there are many disaster recovery models offered commercially, they generally fall into three categories: hot sites, warm sites and cold sites.
24x7 Help Desk
Clients leveraging TCS's Managed Help Desk realize full time resources for ticketing, third party escalation, end user PC support and application support. Scaling upon demand, TCS Help Desk pricing models are offered on a per call or unlimited basis. Services include:
• Redundant facilities
• Service level guarantees
• Remote PC/desktop management tools to assist end users in real time, avoiding the need to deploy resources
• Ticketing platform, tracking all events followed by comprehensive monthly reporting.
• Secure customer portal
• Per call or volume discount pricing
• Comprehensive event resolution or third-party escalation
Application Management
Many companies lack the resources to cover all competencies along the application lifecycle. TCS offers clients the choice and flexibility of support for specific applications or for the entire application portfolio, including custom, off-the-shelf and enterprise solutions (i.e. PeopleSoft, Oracle, Citrix, MS Exchange, Cisco VoIP, etc). We specialize in the evolution, operation, and maintenance of mission-critical applications. The goal is to optimize client application investments: going beyond cost savings by deploying efficient process and methodologies.
TCS's comprehensive approach delivers significant improvements in operations, risk mitigation, and tangible performance enhancements including a reduction of support costs by 15% to 40%. Clients achieve transparency and increased response KPIs, thereby providing the confidence and flexibility to free budgets, redirect high performing staff, and pursue strategic initiatives. Through proven processes, tools and expertise, clients are able to optimize their application portfolio, resulting in seamless operation and dependable performance. Services include:
• Change Management (Service Desk, Production Support, and User Support)
• Application Maintenance
• Enhancements and Upgrades
• Application Functional Support
• Application Report Enhancement
• Application Updates/ Patching
• Custom Development
Enterprise Outsourcing Services
For organizations considering comprehensive management of systems, business processes, staffing as well as leadership, TCS offers enterprise outsourcing programs on a global scale. TCS tailors each engagement to meet specific client business needs by carefully considering size and complexity. TCS leverages its broad spectrum of dedicated/shared managed services, technology experts and program management methodologies to provide a solution that is focused on client objectives while seeking to reduce overall program operating costs. "On-demand" business service engagements can include an entire function or discrete activities within multiple business functions.
TCS has successfully executed wide-scale projects that achieved standardized, repeatable processes under one integrated governance structure. Organizations capitalize on an outsourcing methodology that enables better administration, management and measurement of business KPIs. Savings from enterprise outsourcing result from:
• Standardized Operations
• Simplified Governance
• Lowered Risks through Operational Efficiencies
• Reduced Redundancy Costs
• Cost Maintenance and Budgeting
• Mapping IT to Performance Matrixes
• Consolidated Vendor Management
• Improved Workforce Performance through Proven Process Design
• Customers served more effectively
IT Professional Services
TCS's IT consulting services address aspects of reducing cost, increasing agility and enabling IT system transformation. TCS offers focused solutions over a diverse number of infrastructure environments and leverages its proven IT infrastructure assessment tools and methodologies to design solutions that are closely aligned to the client's business strategy.
TCS specialists deliver solutions that focus on the dependencies between business and technology objectives. Whether clients require assistance assessing IT application architecture, managing a complex wide area network implementation, or upgrading legacy platforms, TCS can help. All IT professional services are overseen by TCS's award winning project management.
• Project and Program Management
• Enterprise Strategic Planning
• Business Continuity and Disaster Recovery Planning
• IT Audits and Assessments
• Wide/ Local Area Network Architecture & Design
• System upgrade and integration
• Short and long-term on site skilled resources
• ERP Planning and Strategy
• Security Assessments & Remediation
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